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So how does it all work? When will I receive my personalised professionally edited items?

Read below to understand what to expect once you have booked your very own Missing Moments package.

Step One

Add your chosen package to the basket and follow the simple step by step order instructions

Step Two

Receive an email from Missing Moments to confirm your order has been placed

You will also receive an email from Wedding Mix with your unique memory app instructions and logins

Step Three

You will receive an email from Missing Moments 15 working days before your big day reminding you to pay the full balance. Full balance is due 10 working days before your wedding date. You will also be asked to confirm your chosen delivery/return dates and addresses, please choose a date 3 working days before your wedding date. You may wish to choose a different return address for the package to be picked up from, so you can relax or jet off on your honeymoon.

Step Four

You will receive your own easy to set up video/photo booth, by signed for delivery, on your chosen date. With the two items you will also find an instruction manual and check list. Please use the check list to test the equipment and make sure you are happy with the set up. Please do not hesitate to contact us for any help.

Step Five

Set up your video/photo booth at your wedding venue and ENJOY.

If you have chosen one of our Montage or Premiere packages please remember to include a thank you message to include at the end of your highlight video, you can then choose to use this as a unique thank you message to send out to all of your guests!

Step Six

Pack up your video/photo booth in the provided cases and hand it over to the courier on your chosen return date.

Step Seven

Once we have received the package back and have checked all the equipment for damage we will send you an email to confirm. We will also ask for your chosen preferences, including colour scheme, front/back cover images and your video message choices - you can view all your video messages/pictures in your shared gallery. 

Step Eight - Captured

Once we have received your chosen pictures/videos we will get to work on your personalised video guestbook. Please allow 15 working days to receive your Video Guestbook and all videos/pictures from your gallery, in your unique gallery which will be stored for 12 months!

UPGRADE OPTION: For £25 we will send you all your gallery and video guestbook on a unique USB stick to keep forever. Please let us know upon booking.

Step Nine - Montage

Within 2 weeks of your wedding date you will receive an email from Wedding Mix to ask if you are ready for them to get started on your 3 minute highlight. Within 21 days of giving the green light you will receive your Video Guestbook, 3 Minute Highlight Video and all videos/pictures from your gallery, on a unique USB stick, in the post. We send our USB by signed delivery so if you would like us to wait until you return from honeymoon simply let us know. 

Step Ten - Premiere

Within 2 weeks of your wedding date you will receive an email from Wedding Mix, to ask if you are ready for them to get started on your 3 minute highlight. 21 days after your wedding you will then receive an email from Wedding Mix asking you a few questions to make sure they edit the most fantastic personalised 30 minute feature video for you. Once they have this back from you please allow a further 21 days to receive your Video Guestbook, 3 Minute Highlight Video, 30 Minute Feature Video and all videos/pictures from your gallery, on a unique USB stick, in the post. We send our USB by signed delivery so if you would like us to wait until you return from honeymoon simply let us know. 

So when will I get my Video Guestbook, 3 minute highlight video and 30 minute feature?

Captured - 28 days post wedding

Montage - 6 weeks post wedding

Premiere - 7 weeks post wedding

 Enjoy watching back your special messages and unique videos

time and time again!